StorageCraft
  • Sales
  • Cork, IRL
  • Full Time

We are looking for a Partner Sales Support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.

Our ideal candidate is a highly motivated graduate with a basic knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operation.

Key Skills Required:

  • Good customer care skills
  • Good written and verbal English (2nd language, French or German an advantage)
  • Accuracy and attention to detail
  • Good organizational skills
  • Good computer and keyboard skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as part of a team
  • Good administrative skills
  • Quick to learn
  • Proactivity

 

Duties and responsibilities;

 

  1. Sales Support Desk
  • Manage inbound requests to channel support alias and route through to relevant person who can help:
  • If in a foreign language work with one of the team who speaks the language to interpret and action.
  • Collate and produce FAQ of the most common question and answers and work with Eamon to create a FAQ section on partner site. 
  • Produce "How to' webinars, guide and video clips
  • Support partners with 1st level support on web store and Partner Portal access.
  • Support the sales team with relevant reporting requests.
  • Provides troubleshooting assistance for customer orders and relevant problems as required
  • Suggest sales process improvements
  • Develop and monitor performance indicators

 

  1. Reporting:
  • Produce individual monthly distributor status reports, including:
    •  
    • Number of traded partners.
    • Net new partners.
    • Traded partners by LOB.
    • Target to rebate if relevant
    • Any other individual KPI's agreed.
  • Produce a monthly report for:
    • Partner program status report by country and broadcast to distribution.
    • New partner registrations and monitor POS reports for trail key activation and revenue progress.
    • Line of business trend report
  • SalesForce :
    • Opportunities with overdue close dates
    • Opportunities older than 90 days
    • New deal registrations
    • Collate and send out leads status per territory

 

 

 

 

 

StorageCraft
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