StorageCraft
  • General and Administrative
  • Cork, Cork, IRL
  • Full Time

StorageCraft Technology Corporation is looking for a Systems Administrator to join our team in Cork, Ireland.

FUNCTIONS

  • Respond to incoming helpdesk support requests through phone calls, ticketing system or hands on requests
  • Install, upgrade, and configure workstations and hardware
  • Deploy, update and maintain a standard image Provide assistance with trouble-shooting of software/hardware/telephone and other related products Assist with the breakdown, relocation, and setup of workstations to accommodate user's relocation's, site relocation's.
  • Maintain secure patch levels, AV and backups on workstations as needed Maintain inventory of all IT assets
  • Willing and able to assist other IT technicians install, test, implement, administer, or maintain systems, applications, equipment and plans.
  • Build, maintain and update a knowledgebase system with step by step answers to common problems and questions

 

EXPERIENCE

  • Troubleshooting skill, team-building approach and customer service oriented Experience working with Microsoft Office products Familiarity with most common desktop/laptop software and hardware systems Experience in troubleshooting and configuring Windows based networked PC Familiarity with network protocols and configurations (TCP/IP, LAN, WAN) Active Directory, Windows Server and higher, basic understanding of DNS, and DHCP
  • Avaya Phone system experience a plus
  • Ability to work independently to troubleshoot and resolve general help desk issues, with enthusiastic self-motivation
  • Ability to multi-task and remain organized
  • 2+ years of experience in Technical Support and/or Desktop Support
  • 2+ years of in-depth experience working with Windows 7, 8, Server 2008, and 2012.
  • 2+ years experience with troubleshooting and resolving network connectivity issues
  • Understanding of TCP/IP (DNS, DHCP, SMTP, VPN, and Routing)
  • Experience working with a Help Desk ticket system
StorageCraft
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