StorageCraft
  • General and Administrative
  • Draper, UT, USA
  • Full Time

The NOC Analyst handles the alerting of network problems and works to resolve them. They analyze the problem and, depending on problem complexity and resolution time constraints, either solves it or seeks help. The NOC Analyst utilizes support from technical experts within the organization and third parties, as required, to resolve a problem. They take responsibility for handling incidents and following them through completion or escalation. Upon successful resolution, they finalize the task according to company policies for incident management. Job duties also include recording the problems encountered and techniques used to solve it for future reference.

NOC Analysts should be capable of solving a variety of network problems, including those that may not have standard resolution methods. In such cases, NOC Analysts should be able to apply methods based solely on their own technical knowledge. This position requires a person who can think ahead so as to implement proactive measures. Ability to grasp information in several formats, including print, verbal and pictorial representations, is important.

NOC Analysts must demonstrate excellent technical knowledge with a minimum of 1 year of IT support experience and be proficient in the following skill sets:

  • Must be available to work a shift schedule of 6:00am - 6:00pm or 6:00pm - 6:00am
  • Perform network trouble-shooting to diagnose and isolate complex network problems
  • Troubleshoot server hardware, software and connectivity issues
  • Must be able to multi-task, have outstanding analytical abilities, and work in a fast paced environment
  • Be highly motivated
  • Have excellent written and verbal communication skills
  • Ability to write KB articles on how an issue was resolved so future employees have documentation on how to resolve issue

 EOE/Minorities/Females/Vet/Disability

StorageCraft
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